Last Updated: 29/01/2025

Welcome to Velvet Leaf! We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and purchase our products.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: We do not store payment details. Payments are securely processed by third-party payment gateways.
  • Order Details: Products purchased, transaction history, and delivery preferences.
  • Website Usage Data: IP address, browser type, pages visited, and interactions on our website.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.
  • Communicate with you about your orders, inquiries, and promotions.
  • Improve our website, services, and customer experience.
  • Ensure compliance with legal and regulatory obligations.

3. Data Protection and Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online platform is entirely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share data with:

  • Service Providers: Logistics partners, payment processors, and marketing agencies that assist in delivering our services.
  • Legal Authorities: If required by law or to protect our rights and comply with legal obligations.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. These cookies help us understand user preferences, improve site performance, and personalize content. You can manage cookie settings in your browser.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal data.
  • Opt-out of marketing communications.
  • Disable cookies through browser settings.

To exercise these rights, contact us at velvetleaf@gmail.com.

7. Return & Refund Policy

We accept returns within 7 days of delivery, subject to approval. Once approved, refunds will be processed within 3-7 business days.

For return requests, email us at velvetleaf@gmail.com with order details and reasons for return.

8. Delivery Policy

Orders are processed within 24-48 hours and delivered within 3-7 business days, depending on your location.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of these changes.

10. Contact Us

For any questions regarding this Privacy Policy, contact us at:

Velvet Leaf
First Floor, C/O Aaradhana Tiles, 8-A National Highway, Makansar, Morbi (Gujarat) India.
Phone: +91 84600 63128
Email: velvetleaf@gmail.com